File a Complaint

We will work hard to resolve any of your concerns. Please contact us at (866) 201-8718 or through email at customerservice@omnexgroup.com or by mail to Attn: Customer Service, Omnex Group, Inc. 580 Sylvan Avenue, Suite LL-A Englewood Cliffs, NJ 07632.

If you have an unresolved complaint, you may contact your state's licensing authority or the Consumer Financial Protection Bureau (855-411-2372, 855-729-2372 TTY/TDD www.consumerfinance.gov).

Contact information along state specific notices are provided below:

Alabama

http://www.asc.state.al.us
(800) 222-1253
Alabama Securities Commission
P.O. Box 304700
Montgomery, AL, 36130-4700

Arizona

http://www.azdfi.gov
(602) 771-2800
(800) 544-0708
Arizona Dept. of Financial Institutions
2910 N. 44th Street
Suite 310
Phoenix, AZ, 85018

Arkansas

http://www.securities.arkansas.gov
(501) 324-9260
(800) 981-4429
Arkansas Securities Department
Heritage West Building
Suite 300
201 East Markham Street
Little Rock, AR, 72201-1692

California

http://www.dbo.ca.gov
(916) 327-7585
(866) 275-2677

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the

California Dept. of Business Oversight Division of Financial Institutions
1515 K Street
Suite 200
Sacramento, CA, 95814-4052

Colorado

https://www.colorado.gov/dora/division-banking
(303) 894-7575

CONSUMER NOTICE: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.
If you have a question about or problem with your transaction, the money you sent, you must contact the money transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint about the money transmitter, the company that sent your money, all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway
Suite 975
Denver, CO, 80202

Connecticut

http://www.ct.gov/dob
(860) 240-8299
(800) 831-7225
Connecticut Dept. of Banking
260 Constitution Plaza
Hartford, CT, 06103-1800

Florida

http://www.flofr.com
(850) 487-9687
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL, 32399

Georgia

http://www.dbf.georgia.gov
(770) 986-1633
(888) 986-1633
Georgia Dept. of Banking & Finance
2990 Brandywine Road
Suite 200
Atlanta, GA, 30341-5565

Idaho

http://www.finance.idaho.gov
(208) 332-8000
(888) 346-3378
Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID, 83712

Illinois

http://www.idfpr.com
(888) 473-4858
Illinois Dept. of Financial & Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL, 62786

Iowa

https://www.idob.state.ia.us/
(515) 281-4014
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA, 50309-1827

Kansas

http://www.osbckansas.org
(785) 296-2266
Kansas Office of the State Bank Commissioner
700 SW Jackson St Suite 300
Topeka, KS, 66603

Kentucky

http://www.kfi.ky.gov
(502) 573-3390
(800) 223-2579
Kentucky Dept. of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY, 40601

Louisiana

http://www.ofi.state.la.us
(888) 525-9414
(225) 925-4660
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA, 70804-9095

Maryland

http://www.dllr.state.md.us/finance/
(410) 230-6100
(888)784-0136
Maryland Office of the Commissioner of Financial Regulation
500 North Calvert Street
Suite 402
Baltimore, MD, 21202

Massachusetts

http://www.mass.gov/dob
(617) 956-1501
(800) 495-2265
Massachusetts Division of Banks
1000 Washington Street, 10th floor
Boston, MA, 02118-2218

Minnesota

https://mn.gov/commerce/
(651) 539-1500
(800) 657-3602
Minnesota Dept. of Commerce
85 7th Place East
Suite 280
Saint Paul, MN, 55101

Montana

http://banking.mt.gov/
(406) 841-2920
Montana Division of Banking and Financial Institutions
PO Box 200546
Helena, MT, 59620

Nebraska

https://ndbf.nebraska.gov/
(402) 471-2171
(877) 471 3445
Nebraska Dept. of Banking and Finance
1526 K St. #300
Lincoln, NE, 68508

Nevada

http://www.fid.state.nv.us
(702) 486-4120
Nevada Department of Business & Industry Financial Institutions Division
2785 E. Desert Inn Rd. Suite 180
Las Vegas, NV, 89121

New Jersey

http://www.state.nj.us/dobi
(800) 446-7467
(609) 292-7272
New Jersey Dept. of Banking & Insurance
NJDOBI, PO Box 471
Trenton, NJ, 08625-0471

New Mexico

http://www.rld.state.nm.us/financialinstitutions
(505) 476-4885
New Mexico Regulation and Licensing Department - Financial Institutions Division
P.O. Box 25101
Santa Fe, NM, 87504

New York

http://www.dfs.ny.gov
(800) 342-3736
(212) 480-6400
New York Dept. of Financial Institutions
One State Street
New York, NY, 10004-1511

North Carolina

http://www.nccob.gov
(919) 733-3016
North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh, NC, 27699-4309

Ohio

http://www.com.ohio.gov/fiin
(614) 728-8400
(866) 278-0003
Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor
Columbus, OH, 43215-6120

Oregon

http://dfr.oregon.gov
(866) 814-9710
(866) 814-9710
Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR, 97309-0405

Pennsylvania

http://www.dobs.pa.gov/
(800) 600-0007
(717) 787-1854
Pennsylvania Dept.of Banking and Securities
Market Square Plaza
17 North Second Street, Suite 1300
Harrisburg, PA, 17101

Rhode Island

http://www.dbr.ri.gov/
(401) 462-9503
Rhode Island Dept. of Business Regulation
1511 Pontiac Avenue
Cranston, RI, 02920

South Carolina

http://www.consumer.sc.gov
(800) 922-1594
(803) 734-4200
South Carolina Department of Consumer Affairs
P.O. Box 5757
Columbia, SC, 29205-2418

Tennessee

http://www.tn.gov/tdfi
(615) 741-2236
(800) 778-4215
Tennessee Dept. of Financial Institutions
312 Rosa L. Parks Avenue
26th Floor
Nashville, TN, 37243

Texas

http://www.dob.texas.gov
(877) 276-5554
(512) 475-1300

If you have a complaint, first contact the consumer assistance division of Omnex Group, Inc., toll free at (866) 819-0119. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to:

Texas Department of Banking
2601 N. Lamar Blvd Suite 300
Austin, TX, 78705-4294

Utah

https://www.dfi.utah.gov
(801) 538-8830
Utah Dept. of Financial Institutions
P.O. Box 146800
Salt Lake City, UT, 84114-6800

Washington

http://www.dfi.wa.gov
(877) 746-4334
(360) 902-8700
Washington State Dept. of Financial Institutions
PO Box 41200
Olympia, WA, 98504-1200

Wisconsin

http://www.wdfi.org
(608) 261-9555
Wisconsin Department of Financial Institiutions
201 W Washington Avenue
Suite 500
Madison, WI,  53703

Wyoming

http://wyomingbankingdivision.wyo.gov
(307) 777-7797
Wyoming Department of Audit, Division of Banking
Herschler Building
3rd Floor West
122 West 25th Street
Cheyenne, WY, 82002

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