Keeping You Safe From Scams and Fraud

Sharemoney cares about keeping you, your money, and your personal information safe. A number of scams are designed to target those who send money abroad to loved ones back home. Learn how to be safe when sending money online, so you don't fall victim to a scam.

Only communicate with our customer service team

Our sole customer service email address is:, and if we require additional information from you in order to complete a transaction, our communication will come from this address only. We will never contact you using another address. If you receive a communication claiming to be from Sharemoney from a different email address, it is a scam. Please do not respond to the message and contact us to report any suspicious email.

We will never ask for your login information

If you are contacted by someone claiming to be from Sharemoney, and you are asked for your account login information, this is a scam. Please do not share the information and contact us directly to report suspicious behavior.

Never send money on behalf of someone you do not know well

Although it may be permissible to conduct transactions through a third party with the proper approval, senders should not accept money from a person they don't know and trust, to then send abroad to an unknown beneficiary.

Sharemoney as a payment method for services/purchases

Sharemoney is designed to safely send money to friends and family abroad, not to purchase goods or make payments for services. If you are using the service to pay for goods or services, we cannot guarantee the beneficiary will honor the agreement, and we are not responsible for their actions and do not guarantee we will be able to recover your funds if they're collected.

You may visit our User Agreement for more information.

Beware of "Romance scams"

Romance scams occur when a fraudster poses as a potential love interest on the Internet in order to swindle money from their victims. These scammers often pretend to be U.S. soldiers stationed abroad, and ask their victims to send them funds to support false needs. If you start an Internet-based relationship with someone, make sure to do some research about the area they say they are, what they do and what their needs are. For more information on protecting yourself from romance scams, Click here