Déposer une plainte

Nous travaillons dur pour résoudre vos problèmes. Veuillez nous contacter au (866) 201-8718 ou par e-mail à l'adresse customerservice@omnexgroup.com ou par courrier à l'attention de: Service à la clientèle, Groupe Omnex, Inc. 580, avenue Sylvan, suite LL-A à Englewood Cliffs, NJ 07632.

Si vous avez une plainte non résolue, vous pouvez contacter l'autorité de délivrance des licences de votre état ou le Bureau de la Protection Financière des Consommateurs au 855-411-2372 ou au 855-729-2372 (www.consumerfinance.gov).

Les informations de contact en accord avec les spécifications de chaque état sont fournies ci-dessous:

Alabama

http://www.asc.state.al.us
(800) 222-1253
Alabama Securities Commission
P.O. Box 304700
Montgomery, AL, 36130-4700


Arizona

http://www.azdfi.gov
(602) 771-2800
(800) 544-0708
Arizona Dept. of Financial Institutions
100 N 15th Avenue <br/> Suite 261
Phoenix, AZ, 85007


Arkansas

http://www.securities.arkansas.gov
(501) 324-9260
(800) 981-4429
Arkansas Securities Department
Heritage West Building <br/>Suite 300
201 East Markham Street <br/>Little Rock, AR, 72201-1692


California

http://www.dbo.ca.gov
(916) 327-7585
(866) 275-2677

<br/>If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov, or by mail at the <br/>

California Dept. of Business Oversight Division of Financial Institutions
1515 K Street <br/>Suite 200
Sacramento, CA, 95814-4052


Colorado

https://www.colorado.gov/dora/division-banking
(303) 894-7575

<br/><b>CONSUMER NOTICE:</b><br>Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.<br><b>If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT</b><br>You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.<br><b>If you are a <u>Colorado Resident</u> and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY</b><br><u>ALL complaints must be submitted in writing.</u> Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:<br><br>Colorado Division of Banking<br>1560 Broadway, Suite 975<br>Denver, CO 80202<br>email: <b>DORA_BankingWebsite@state.co.us</b><br>website: <b>www.dora.colorado.gov/dob</b><br><br><b>AVISO A LOS CLIENTES:</b><br>Entidades diferentes a aquellas instituciones financieras aseguradas por el FDIC, que dirigen actividades de envío de dinero en Colorado, incluyendo venta de giros postales, giro de fondos e instrumentos de pago o crédito requieren tener licencia de la División Bancaria del Estado de Colorado de acuerdo con el Acto de Transmisores de Dinero, Título 11, Artículo 110, del Estatuto Revisado de Colorado.<br><b>Si usted tiene una pregunta o duda acerca DE SU TRASACCIÓN - DEL DINERO QUE ENVIÓ</b><br>Por favor póngase en contacto con el agente de envíos monetarios que procesó su transacción para obtener ayuda. La División Bancaria de Colorado no tiene acceso a esta información.<br><b>Si usted es un residente del estado de Colorado y tiene una queja sobre EL AGENTE DE ENVIÓS MONETARIOS – LA COMPAÑÍA QUE ENVIÓ SU DINERO</b><br><u>Todas las quejas deben de ser entregadas por escrito.</u> Por favor llene la forma de quejas que se encuentra en el sitio web de la División Bancaria de Colorado y entrégue la forma junto con los documentos que apoyen su queja por correo o por correo electrónico a la División Bancaria de Colorado al:<br><br>Colorado Division of Banking<br>1560 Broadway, Suite 975<br>Denver, CO 80202<br>correo electrónico: <b>DORA_BankingWebsite@state.co.us</b><br>sitio web: <b>www.dora.colorado.gov/dob</b><br>

Colorado Division of Banking
1560 Broadway <br/>Suite 975
Denver, CO, 80202


Connecticut

http://www.ct.gov/dob
(860) 240-8299
(800) 831-7225
Connecticut Dept. of Banking
260 Constitution Plaza
Hartford, CT, 06103-1800


Florida

http://www.flofr.com
(850) 487-9687
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL, 32399


Georgia

http://www.dbf.georgia.gov
(770) 986-1633
(888) 986-1633
Georgia Dept. of Banking & Finance
2990 Brandywine Road <br/>Suite 200
Atlanta, GA, 30341-5565


Idaho

http://www.finance.idaho.gov
(208) 332-8000
(888) 346-3378
Idaho Department of Finance
800 Park Blvd., Suite 200
Boise, ID, 83712


Illinois

http://www.idfpr.com
(888) 473-4858
Illinois Dept. of Financial & Professional Regulation
320 West Washington Street, 3rd Floor
Springfield, IL, 62786


Iowa

https://www.idob.state.ia.us/
(515) 281-4014
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA, 50309-1827


Kansas

http://www.osbckansas.org
(785) 296-2266
Kansas Office of the State Bank Commissioner
700 SW Jackson St Suite 300
Topeka, KS, 66603


Kentucky

http://www.kfi.ky.gov
(502) 573-3390
(800) 223-2579
Kentucky Dept. of Financial Institutions
1025 Capital Center Drive, Suite 200
Frankfort, KY, 40601


Louisiana

http://www.ofi.state.la.us
(888) 525-9414
(225) 925-4660
Louisiana Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA, 70804-9095


Maryland

http://www.dllr.state.md.us/finance/
(410) 230-6100
(888)784-0136

<br/> The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Omnex Group, Inc.,NMLS ID # 899521, Control No. 5297462 at the Office of the Commissioner of Financial Regulation, 500 N. Calvert Street, Room 402, Baltimore, MD 21202-3651, phone 888-784-0136.<br/>

Maryland Office of the Commissioner of Financial Regulation
500 North Calvert Street <br/>Suite 402
Baltimore, MD, 21202


Massachusetts

http://www.mass.gov/dob
(617) 956-1501
(800) 495-2265
Massachusetts Division of Banks
1000 Washington Street, 10th floor
Boston, MA, 02118-2218


Minnesota

https://mn.gov/commerce/
(651) 539-1500
(800) 657-3602
Minnesota Dept. of Commerce
85 7th Place East <br/>Suite 280
Saint Paul, MN, 55101


Missouri

https://finance.mo.gov
(573) 751-3242
(573) 751-9192 (fax)<br>E-mail: finance@dof.mo.gov

<br>You may file a complaint with the Missouri Division of Finance at <a href="https://finance.mo.gov/consumers/complaint/complaintform.php" target="_blank">https://finance.mo.gov/consumers/complaint/complaintform.php</a><br>

Missouri Division of Finance
Truman State Office Building, Room 630
Jefferson City, MO 65102


Montana

http://banking.mt.gov/
(406) 841-2920
Montana Division of Banking and Financial Institutions
PO Box 200546
Helena, MT, 59620


Nebraska

https://ndbf.nebraska.gov/
(402) 471-2171
(877) 471 3445
Nebraska Dept. of Banking and Finance
1526 K St. #300
Lincoln, NE, 68508


Nevada

http://www.fid.state.nv.us
(702) 486-4120
Nevada Department of Business & Industry Financial Institutions Division
2785 E. Desert Inn Rd. Suite 180
Las Vegas, NV, 89121


New Jersey

http://www.state.nj.us/dobi
(800) 446-7467
(609) 292-7272
New Jersey Dept. of Banking & Insurance
NJDOBI, PO Box 471
Trenton, NJ, 08625-0471


New Mexico

http://www.rld.state.nm.us/financialinstitutions
(505) 476-4885
New Mexico Regulation and Licensing Department - Financial Institutions Division
P.O. Box 25101
Santa Fe, NM, 87504


New York

http://www.dfs.ny.gov
(800) 342-3736
(212) 480-6400
New York Dept. of Financial Institutions
One State Street
New York, NY, 10004-1511


North Carolina

http://www.nccob.gov
(919) 733-3016
North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh, NC, 27699-4309


Ohio

http://www.com.ohio.gov/fiin
(614) 728-8400
(866) 278-0003
Ohio Department of Commerce Division of Financial Institutions
77 South High Street <br/>21st Floor
Columbus, OH, 43215-6120


Oregon

http://dfr.oregon.gov
(866) 814-9710
(866) 814-9710
Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR, 97309-0405


Pennsylvania

http://www.dobs.pa.gov/
(800) 600-0007
(717) 787-1854
Pennsylvania Dept.of Banking and Securities
Market Square Plaza <br/>17 North Second Street, Suite 1300
Harrisburg, PA, 17101


Rhode Island

http://www.dbr.ri.gov/
(401) 462-9503
Rhode Island Dept. of Business Regulation
1511 Pontiac Avenue
Cranston, RI, 02920


South Carolina

http://www.consumer.sc.gov
(800) 922-1594
(803) 734-4200
South Carolina Department of Consumer Affairs
P.O. Box 5757
Columbia, SC, 29205-2418


Tennessee

http://www.tn.gov/tdfi
(615) 741-2236
(800) 778-4215
Tennessee Dept. of Financial Institutions
312 Rosa L. Parks Avenue <br/>26th Floor
Nashville, TN, 37243


Texas

http://www.dob.texas.gov
(877) 276-5554
(512) 475-1300

<br/>If you have a complaint, first contact the consumer assistance division of Omnex Group, Inc., toll free at (866) 819-0119. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to: <br/>

Texas Department of Banking
2601 N. Lamar Blvd Suite 300
Austin, TX, 78705-4294


Utah

https://www.dfi.utah.gov
(801) 538-8830
Utah Dept. of Financial Institutions
P.O. Box 146800
Salt Lake City, UT, 84114-6800


Washington

http://www.dfi.wa.gov
(877) 746-4334
(360) 902-8700
Washington State Dept. of Financial Institutions
PO Box 41200
Olympia, WA, 98504-1200


Wisconsin

http://www.wdfi.org/fi/lfs/
(800) 452-3328
Wisconsin Department of Financial Institutions
PO Box 8041
Madison, WI 53707-7876


Wyoming

http://wyomingbankingdivision.wyo.gov
(307) 777-7797
Wyoming Division of Banking
Hathaway Building <br/>2300 Capital Ave, 2nd Foor
Cheyenne, WY 82002